♡ Order by the 01/12/24 to get your treasure in time for Xmas ♡
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FAQ'S

How can I find out my ring size?

There are many ways to find out your ring size. I have ring sizers that can be sent out at a small cost, you can buy one here. Alternatively, your local jewellery shop can measure your size and there are also plenty of 'how to' videos on YouTube that show you ways to measure your size.

Before placing an order please make sure you have the correct ring size. Each ring is made-to-order for you and because of this reason I do not hold stock of alternative sizes for an exchange of size. Alternatively please get in contact so that I can help you find your size prior. A resize will cost £10, which includes postage back to you. If you need this service please follow this link.

When can I expect my order?

Almost everything is made to order as it's important to me that your piece is unique and original to you. The process that I use is called lost wax casting which means your piece of jewellery is carved from wax and sent off to a UK based casting company who will then cast it into metal. Because of this process, I ask that you allow 3-6 weeks for your jewellery to be made. 

When your jewellery has been made, it is sent using Royal Mail Signed For services. You will receive an email when your order has been dispatched and you will be given a reference number that you can use to track your order on the Royal Mail website. For more information on shipping please refer to the Shipping & Returns page here

Are you a sustainable/ethical company?

Sustainability is so important to This Story. I strive to be as sustainable as possible. Everything is made from recycled and eco metals, and all gemstones used are 100% ethical and conflict-free from trusted suppliers. All the packaging is also made from recycled materials. The studio is completely sustainable. Everything is recycled and reused, right down to the wax dust from each carving. It's not always perfect but I will try my hardest to make changes where I can.

How do I take care of my jewellery?

For information on how to care for your jewellery please refer to the Jewellery Care page here. Jewellery does tarnish over time so I add a polishing cloth to each order so that you can keep your special piece nice and shiny as well as a jewellery care booklet to refer back to. 

What is your returns/exchange policy?

Please refer to the Shipping and Returns page here for more information on returns/exchanges

 

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