FAQ

How can I find out my ring size?

There are many ways to find out your ring size. I have ring sizers that can be sent out at a small cost. Alternatively, your local jewellery shop can measure your size and there are also plenty of 'how to' videos on YouTube that show you ways to measure your size. I would recommend making sure that you definitely know your size before you place an order to avoid disappointment. However, all is not lost. If you do place the wrong size I will always work with you to fix it. 

When can I expect my order?

Almost everything is made to order as it's important to me that your piece is unique and original to you. The process that I use is called lost wax casting which means your piece of jewellery is carved from wax and sent off to a UK based casting company who will then cast it into metal. Because of this process, I ask that you allow three weeks for your jewellery to be made. However, I will always work to your timeframes as much as possible. 

Are you a sustainable/ethical company?

Sustainability is so important to This Story. I strive to be as sustainable as possible. Recycled metals are used where possible, whilst making an effort to support the local jewellery community which ensures fair wages. All gemstones used are 100% ethical and conflict-free from trusted suppliers. My boxes are made of recycled materials from a small box supplier located in the UK. The studio is completely sustainable. Everything is recycled and reused, right down to the wax dust from each carving. It's not always perfect but I will always try my hardest to make changes where I can.

How do I take care of my jewellery?

I've created a jewellery care section over on the home page which gives some great tips on how to keep your jewellery looking good. Jewellery does tarnish over time so I add a polishing cloth to each order so that you can keep your special piece nice and shiny. 

What is your returns/exchange policy?

All bespoke jewellery is non-refundable and cannot be exchanged. This is due to the fact that the piece has been entirely made for you. I will always draw up designs for you to approve of and will show you progress pictures along the way so that you can make any changes as we go.

Imperfection is something that I admire and find beauty in, so my jewellery is never 'perfect' and sometimes you might be lucky enough to find a makers mark. However, if there is a genuine fault with your jewellery I am happy to exchange it. Please get in contact through the contact page if you have any queries about refunds or exchanges.