FAQs

How can I find out my ring size?

There are many ways to find out your ring size. I have ring sizers that can be sent out at a small cost. Alternatively, your local jewellery shop can measure your size and there are also plenty of 'how to' videos on YouTube that show you ways to measure your size. I would recommend making sure that you definitely know your size before you place an order to avoid disappointment. However, all is not lost. If you do place the wrong size I will always work with you to fix it. 

When can I expect my order?

Almost everything is made to order as it's important to me that your piece is unique and original to you. The process that I use is called lost wax casting which means your piece of jewellery is carved from wax and sent off to a UK based casting company who will then cast it into metal. Because of this process, I ask that you allow three weeks for your jewellery to be made. 

When your jewellery has been made,it is sent using Royal Mail Signed For services. You will receive an email when your order has been dispatched and you will be given a reference number that you can use to track your order on the Royal Mail website. 

Are you a sustainable/ethical company?

Sustainability is so important to This Story. I strive to be as sustainable as possible. Everything is made from recycled and eco metals, and all gemstones used are 100% ethical and conflict-free from trusted suppliers. All the packaging is also made from recycled materials. The studio is completely sustainable. Everything is recycled and reused, right down to the wax dust from each carving. It's not always perfect but I will try my hardest to make changes where I can.

How do I take care of my jewellery?

There's a great 'Jewellery Care' page on the website that tells you exactly how to look after your precious jewels.  Jewellery does tarnish over time so I add a polishing cloth to each order so that you can keep your special piece nice and shiny. 

What is your returns/exchange policy?

All pieces on the website are made-to-order and are non-refundable. However, I am happy to exchange it for something else or offer a gift card within 30 days of receiving your piece of jewellery. All pieces must be returned in perfect condition, unworn and in original packaging before an exchange can be given. 

All commissioned jewellery is non-refundable and cannot be exchanged. This is due to the fact that the piece has been entirely made for you. I will always draw up designs for you to approve of and will show you progress pictures along the way so that you can make any changes as we go. 

Imperfection is something that I admire and find beauty in, so my jewellery is never 'perfect' and sometimes you might be lucky enough to find a makers mark. However, if there is a genuine fault with your jewellery I am happy to exchange it.

Please get in contact through the contact page if you have any queries about refunds or exchanges.